Returns and Refunds

Last updated: 15 September 2026

HIBAIGLOBAL wants you to have a clear and supported experience after purchase. Return eligibility, the applicable return period, and the conditions for each return depend on the product.

Return window

Where a return is available for a product, the applicable return window is generally 7 to 14 days from delivery. The product page, order communication, or customer care team may provide product-specific conditions that apply instead.

Return conditions

Return conditions depend on the product. Before sending an item back, contact customer care so we can confirm whether the product is eligible and provide the correct return instructions. Items may need to be unused, complete, safely packed, and accompanied by order information, depending on the product and the reason for return.

How to request a return

1. Contact HIBAIGLOBAL within the applicable product return window.
2. Share your order details, the reason for the request, and photographs or other information requested by customer care.
3. Wait for return approval and instructions before dispatching the product.
4. Pack the product securely and follow the instructions provided by our team.

Return shipping fees

HIBAIGLOBAL pays return shipping fees for approved returns under the applicable product policy. Do not send a return to an address that has not been confirmed by customer care.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact customer care as soon as possible with clear photographs of the package and product. We will review the issue and provide the appropriate resolution based on the product and circumstances.

Refund timing

Approved refunds are generally processed within 7 to 14 days after the return or issue resolution is confirmed. The time for the amount to appear in your account may also depend on the payment provider or bank.

Contact customer care

For return or refund support, email hibaiglobal@gmail.com or contact WhatsApp at +91 9574268226.