Frequently Asked Questions

Where does HIBAIGLOBAL ship?

HIBAIGLOBAL ships worldwide from Surat, Gujarat, India.

How long does processing take?

Orders generally require 1 to 2 days to process before dispatch.

How long does delivery take?

Estimated delivery is generally 7 to 14 days after processing. Actual timing may vary by destination, product, courier, customs, weather, and other delivery conditions.

How much is shipping?

Shipping charges depend on the product, destination, order size, and delivery service. The applicable charge is shown or communicated during the order process.

Can I return an item?

Return eligibility and conditions depend on the product. Where a return is available, the applicable return window is generally 7 to 14 days from delivery. Contact customer care before sending anything back.

Who pays return shipping?

HIBAIGLOBAL pays return shipping fees for approved returns under the applicable product policy.

When will I receive my refund?

Approved refunds are generally processed within 7 to 14 days after the return or issue resolution is confirmed. Your payment provider or bank may require additional time to show the amount.

What should I do if my order is damaged or incorrect?

Contact customer care as soon as possible with your order details and clear photographs of the package and product. Email hibaiglobal@gmail.com or WhatsApp +91 9574268226.

How can I contact HIBAIGLOBAL?

Email hibaiglobal@gmail.com or message us on WhatsApp at +91 9574268226.